Terms & Conditions

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

Our sister companies and partner stores are listed on our store locator. The prices may be different to the displayed prices in these stores.

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Goldsmiths.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with current data protection laws. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

To view our privacy policy, please click here.

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Our gift cards expire 2 years after the last use. Promotional gift card expiry periods may differ. Please check the terms and conditions for the offer. Only one gift card can be used per transaction online. The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.

Goldsmiths is unable to replace  the card if it is lost or stolen.

If Your Gift Card was purchased through a third party affiliate, please click here to see the terms and conditions for Corporate Gift Cards.

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
• Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.

All orders can be placed via our client support team who can be contacted by clicking here.

Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.

All orders received online at Goldsmiths are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Express Delivery, they will normally be delivered within 1-2 working days.

Where any products have a longer delivery time of 48 hours, our client support team will contact you by email to confirm the approximate date of despatch.

Delivery times stated are subject to order approval. Please visit our  delivery page for complete information.

Sales of goods by the group are for personal use only and as such a VAT invoice will not be provided unless specifically requested.

If you have a business need to purchase items from us please contact our online team who will confirm if approval can be obtained for the sale. If approved, we will be able to issue a VAT invoice to the company acquiring the goods otherwise the VAT invoice will be in the name of the individual entering into the sale.

If you change your mind about a purchase you have made through our website or by phone or via a device in-store or through our PayByLink, you have the right to cancel the purchase at any time up to 30 days from the day after the item was delivered to you. If the item is unused, in its original packaging when returned to us and accompanied by a valid proof of purchase, we will offer a full refund of the purchase price and any outbound delivery costs that have been charged at the standard rate. The costs of any non-standard delivery charges will not be refunded and you will have to pay the costs of returning the item to us. We are also happy to exchange your item within 30 days from the date of despatch. If you choose to exchange your item outside of the 30 day refund period, a refund will not be offered for the exchanged item unless the product is faulty.

If your parcel has not arrived within 5 working days from receipt of your dispatch email, please contact one of our team straightaway. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please contact one of our team immediately to allow us to investigate further. You need to contact us within 7 days of receiving your delivery and please retain all packaging.

Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation and any claim against us for the lost item will be rejected.

For all UK orders, placed before midday we will attempt to deliver your order within 3 working days. Large items may take up to a further 60 working hours to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.

Watches of Switzerland Company Limited and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Goldsmiths press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Watches of Switzerland Company Limited disclaims all such representations or warranties. In addition Watches of Switzerland Company Limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Watches of Switzerland Company Limited liability for matters which may not be excluded under any applicable national law.

Neither Watches of Switzerland Company Limited nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Watches of Switzerland Company Limited does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

The Watches of Switzerland Company Limited cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

For further information, please refer to our  Security policy

Use code SHINE20 at checkout.

1. This offer applies to selected Goldsmiths branded full price Jewellery, while stocks last and are subject to availability.
2. Offers apply to full price selected items only, while stocks last and are subject to availability.
3. All offers exclude price matched items, sale items, exclusive items, Birks, Chopard, Faberge, FOPE, Fred, Georg Jensen, GUCCI, Kiki McDonough, Marco Bicego, Maria Tash, MESSIKA, Pasquale Bruni, Pomellato, Roberto Coin, Suzanne Kalan, Limited Editions and Gift Cards unless specified otherwise. Additional exclusions may apply.
4. Goldsmiths reserves the right to withdraw or amend this offer at any time.
5. No cash alternative can be offered.
6. Offers cannot be used in conjunction with any other promotion, promotion code, cashback, or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, PayPal Credit, Claims Service Cards or Insurance Cards.
7. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
8. This is an online only offer.
9. Goldsmiths reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
10. Only one discount can be used per single transaction.
11. Delivery is subject to stock/size availability and usually within 1-5 working days.
12. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.

The following terms apply to all promotions unless otherwise specified

1. All offers exclude price matched items, exclusive items, "Smart/Connected Watches" and the following brands: Rolex, Breitling, Cartier, TAG Heuer, TUDOR, Blancpain, Breguet, Bremont, BVLGARI, CHANEL, Chopard, DOXA, Girard-Perregaux, Grand Seiko, HUBLOT, IWC, Jaeger-LeCoultre, MB&F, Meistersinger, NOMOS Glashutte, OMEGA, Panerai, Patek Philippe, Piaget, Roger Dubuis, Ulysse Nardin, Vacheron Constantin, Clocks, Vintage Jewellery, Pre-owned Watches, Rolex Certified Pre-owned Watches, Limited Editions and Gift Cards unless specified otherwise. Additional exclusions may apply.
2. Goldsmiths reserves the right to withdraw or amend this offer at any time.
3. No cash alternative can be offered.
4. Offers cannot be used in conjunction with any other promotion, promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, Paypal Credit, Claims Service Cards or Insurance Cards.
5. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
6. In store the discount will be applied when the valid in store discount code is presented to a member of staff at the till on valid products.
7. Goldsmiths reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
8. Only one discount can be used per single transaction.
9. Delivery is subject to stock/size availability and usually within 1-5 working days.
10. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.

1. This offer applies to selected full price Jewellery, while stocks last and are subject to availability.
2. Offers apply to full price selected items only, while stocks last and are subject to availability.
3. Goldsmiths reserves the right to withdraw or amend this offer at any time.
4. No cash alternative can be offered.
5. Offers cannot be used in conjunction with any other promotion, promotion code, cashback, or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, PayPal Credit, Claims Service Cards or Insurance Cards.
6. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
7. This is an online only offer.
8. Goldsmiths reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
9. Only one discount can be used per single transaction.
10. Delivery is subject to stock/size availability and usually within 1-5 working days.
11. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.

EXTRA 10 Terms & Conditions

1. Offer begins 18.04.2024 at 9:30am BST
2. This offer applies to a selection of sale products, while stocks last and are subject to availability. The products included in this promotion will have a badge highlighting this.
3. Offer cannot be used in conjunction with Consumer Credit or Claims Service Cards.
4. This offer is available online only.
5. No cash alternative can be offered.
6. Goldsmiths reserves the right to withdraw this offer at any time.
7. Goldsmiths reserves the right to cancel orders originating from any other sources.
8. Only one discount can be used per single transaction.
9. Offer cannot be used in conjunction with a Gift Card that has been purchased via an affiliate or third party.
10. Offer cannot be used in conjunction with a voucher code or any other active offer.

The following terms & conditions apply to the Watch Gift with Purchase promotion:

Watch Gift Card

1. This offer applies to all full priced watches over £1,000, excluding Breitling, Omega, TAG Heuer Connected models, pre-owned models or discounted (Sale) watches.
2. Any purchase of a single full priced watch between £1,000 - £1999 (excluding pre-owned models or discounted/sale watches) will receive a Gift Card worth £150 to spend in any Goldsmiths showroom* or online store. See product page for details.
3. Any purchase of a single full priced watch between £2,000 - £4999 (excluding pre-owned models or discounted/sale watches) will receive a Gift Card worth £250 to spend in any Goldsmiths showroom* or online store. See product page for details.
4. Any purchase of a single full priced watch over £5,000 (excluding pre-owned models or discounted/sale watches) will receive a Gift Card worth £350 to spend in any Goldsmiths showroom* or online store. See product page for details.
5. The gift with purchase is limited to one per qualifying watch, per online order.
6. There is no cash alternative.
7. The Watches of Switzerland Group reserves the right to withdraw this offer at any time.
8. This offer is not available in conjunction with Claims Service Cards, Insurance Cards, Tesco Clubcard vouchers or any other discounts, offers or promotions.
9. Offer available online only at Goldsmiths, Mappin & Webb and Watches of Switzerland UK.
10. Gift card numbers supplied as part of this promotion will expire 180 days after the gift card numbers are emailed.
11. All gift card numbers will be sent to the corresponding email address on the order (within 5 working days) and cannot be amended post the completion of the purchase.
12. Once issued, all gift card usage is subject to our standard gift card terms and conditions, with the exception of the expiry of these promotional gift cards having a 180 day expiry date.

Refunds

1. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
2. The Gift card with purchase will need to be returned (unredeemed) along with the original qualifying purchases ordered when returning for a refund. There will be no refund of the value of the Gift Card.
3. Should a customer wish to return a qualifying watch purchased during this promotion, the customer must return both their promotional Gift Card (unredeemed) and original qualifying watch purchased together un-used for a full refund. Gift Cards must be un-used and unspent in order to qualify for a full refund.
4. If the Gift Card is not returned fully un-used with the watch when refunded, the Watches of Switzerland Group reserves the right to deduct the value of the Gift Card from the watch purchase price refund.

Exchanges

1. If a customer exchanges the qualifying watch for a non-qualifying watch, the gift card associated to the original order will no longer be valid.

*can be used in the following showrooms and online at Goldsmiths, Mappin & Webb, Watches of Switzerland and Monobrand Boutiques operated by Watches of Switzerland Company Limited

1. Cashback is only available for items purchased online.
2. Cashback is not available on items purchased with finance unless specified otherwise.
3. Cashback will not be paid for purchases made by Claims Service Cards/Insurance Cards, Gift Cards or Tesco Clubcard Reward Tokens, TAG Heuer Connected, Patek Philippe, Rolex, Cartier, Limited Edition Watches, Pre-owned Watches and Rolex Certified Pre-owned Watches.
4. Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, preowned products, or with any other discounts such as staff or student discounts.
5. Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charge.
6. Cashback rates are subject to change and can be withdrawn at any time.
7. Please also see the standard terms and conditions for purchase.

This offer applies to the purchase of TAG Heuer Aquaracer Professional Superdiver 45mm Mens Watch (17382029) .

1. Any purchase of 17382029 will receive a free additional watch strap.
2. The gift with purchase is limited to one per watch.
3. The gift with purchase is limited to one per item purchased.
4. There is no cash alternative.
5. The Watches of Switzerland Company Limited reserves the right to withdraw this offer at any time.
6. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
7. Gift with Purchase item will need to be returned in the same condition as received, along with the original qualifying purchases ordered when returning for a refund.
8. This offer is not available in conjunction with Claims Service Cards and/or Insurance Cards.
9. Limited availability, while stocks last.
10. Offer available online and in selected showrooms.
11. The Complimentary gift may change due to stock.
12. The offer is not available on sale items and cannot be used in conjunction with any other promotion.
13. The Gift with purchase is for the Client’s personal use and is not for resale.
14. The Gift with purchase has a limited warranty - the terms of which can be found on our website. Proof of purchase required to take the benefit of the warranty.

1. This offer is only eligible when purchasing Platinum and Palladium Wedding Rings while stocks last and are subject to availability.
2. The offer therefore excludes all Sale items.
3. Offer cannot be used in conjunction with any other promotion, promotion code, products labelled as online only prices, cashback, discounts inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or Claims Service Cards.
4. This offer is available both in Goldsmiths Showrooms & Online. In store Prices will be discounted at Point Of Sale at the till.
5. No cash alternative can be offered.
6. Goldsmiths reserves the right to withdraw this offer at any time.
7. The discount code WED20 should be entered on the checkout page.
8. Goldsmiths reserves the right to cancel orders originating from any other sources.
9. Only one discount can be used per single transaction.
10. Offer cannot be used in conjunction with a Gift or Insurance Card that has been purchased via an affiliate or third party.

1. This offer applies when purchasing a full price Goldsmiths brand Diamond Ring and therefore excludes all sale items while stocks last and are subject to availability.
2. Offer cannot be used in conjunction with any other promotion, promotion code, products labelled as online only prices, cashback, discounts inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or Claims Service Cards.
3. This offer cannot be used in stores but can be used on Goldsmiths.co.uk for delivery to store via the click and collect facility.
4. No cash alternative can be offered.
5. Goldsmiths reserves the right to withdraw this offer at any time.
6. The discount code should be entered on the checkout page.
7. Goldsmiths reserves the right to cancel orders originating from any other sources.
8. Only one discount can be used per single transaction.
9. Offer cannot be used in conjunction with a Gift Card that has been purchased via an affiliate or third party.

The following terms & conditions apply to the Breitling Complimentary Warranty Extension promotion:

1. This offer is available only in the UK and USA
2. This offer applies to all Breitling timepieces purchased after 1st June 2023 and before 31st March 2024
3. Breitling timepieces previously eligible for a 2-year warranty will be eligible for a 4-year warranty during the period of this promotion
4. Breitling timepieces previously eligible for a 5-year warranty will be eligible for an 8-year warranty during the period of this promotion
5. Offer available online and in-store
6. Redemption of the offer requires the following conditions:
• Client must be opted-in & have a Breitling Online Account (USA & UK)
• Client must register the timepiece in the Online Account - after confirmation of this step, the warranty extension is automatically added
7. Watches of Switzerland Company Limited reserves the right to withdraw this offer at any time.

The following terms & conditions apply to the 15% off Bremont, RADO, Raymond Weil, ORIS, Hamilton and Longines Watches:

1. This offer applies to full price Bremont, RADO, Raymond Weil, ORIS, Hamilton and Longines Watches, while stocks last and are subject to availability.
2. Offers apply to full price selected items only, while stocks last and are subject to availability.
3. Offers do not apply to “Exclusive” Watches.
4. Goldsmiths reserves the right to withdraw or amend this offer at any time.
5. No cash alternative can be offered.
6. Offers cannot be used in conjunction with any other promotion, promotion code, cashback, or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, PayPal Credit, Claims Service Cards or Insurance Cards.
7. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
8. his is an online only offer.
9. Goldsmiths reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
10. Only one discount can be used per single transaction.
11. Delivery is subject to stock/size availability and usually within 1-5 working days.
12. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.

The following terms apply to all promotions unless otherwise specified.

1. All offers exclude price matched items, exclusive items, sale items, and the following brands: Rolex, Audemars Piguet, Patek Philippe, Certified Pre-owned Watches, Rolex Certified Pre-owned Watches, Limited Editions and Gift Cards unless specified otherwise. Additional exclusions may apply.
2. Offers apply to full price selected items only, while stocks last and are subject to availability.
3. Goldsmiths reserves the right to withdraw or amend this offer at any time.
4. No cash alternative can be offered.
5. Offers cannot be used in conjunction with any other promotion, promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, Paypal Credit, Claims Service Cards or Insurance Cards.
6. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
7. In store the discount will be applied when the valid in store discount code is presented to a member of staff at the till on valid products.
8. Goldsmiths reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
9. Only one discount can be used per single transaction.
10. Delivery is subject to stock/size availability and usually within 1-5 working days.
11. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.