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Frequently Asked Questions

A collection of frequently asked questions on Goldsmiths along with detailed answers.

If you're looking for the Sell Your Watch FAQ, click here to visit the page.

Can I Use my Settlement E-Card online?

Can I Obtain A Replacement Receipt For A Purchase I made In A Goldsmiths Showroom?

How do I use Tesco Clubcard Reward Tokens at Goldsmiths?

I have a repair in my Goldsmiths showroom, how can I track the progress?

Your local showroom is managing your repair and will be able to provide a progress update for you. The most direct way for you to receive an update is to contact your showroom directly. You can find their contact details by using our showroom locator.

How do I find or contact my local Goldsmiths showroom?

How long do deliveries take? When will I receive my order?

Click & Collect

What’s your returns policy?

Can I cancel or change my order?

UK VAT & The Channel Islands

How can I find out if an item is in stock in my local showroom?

Bank holiday information

How can I contact Goldsmiths?

Feedback

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