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Get in Touch

Order Related & General Enquiries

For order related and general enquiries, our client support team can be contacted by the below methods.

Live Help Service

Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.

Live Chat hours are: 8:00am - 10:00pm, 7 days a week.*

*Subject to team member availability.

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General Feedback

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing

Press & Media Enquiries

Click here for press & media enquiries.

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