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At Your ServiceGoldsmiths Care
Simple and secure, Goldsmiths Care protects your new items against accidental damage anywhere in the world and much more.
SAFE & SECURE
Full protection against accidental damage and theft
ANYWHERE IN THE WORLD
Rest easy knowing that you're protected worldwide
JEWELLERY & WATCH PROTECTION
Full coverage for both jewellery and watches
SAFE & SECURE
Full protection against accidental damage and theft
ANYWHERE IN THE WORLD
Rest easy knowing that you're protected worldwide
JEWELLERY & WATCH PROTECTION
Full coverage for both jewellery and watches
designed to give you complete peace of mind
If you've just purchased something special, protecting it from the moment you walk out of the showroom is paramount. Goldsmiths Care, exclusively from Goldsmiths, does just that. Protect your new item for up to five years against accidental damage and theft with a simple one-off payment.
Read on for further details of Goldsmiths Care or simply click the button below to speak to one of our Virtual Boutique experts. Cover can be arranged both online and in our showrooms.DETAILS OF YOUR COVER
All jewellery and watches purchased are covered from the moment you leave the showroom, effective worldwide, against the following:
- Accidental Damage: as the result of an accident
- Breakdown: If your insured item stops working because of the sudden and unexpected stoppage or failure of the insured item caused by a mechanical or electrical defect, after the manufacturer’s warranty has expired.
- Theft:
- If your insured item is taken unlawfully from you or from anyone using or storing your insured item with your permission.
- If the insured item is in a building and locked in an immovable compartment and there is evidence of forced entry.
- If the insured item is concealed in a compartment or boot in an unattended vehicle and there is evidence of forced entry.
Certain conditions are excluded from Goldsmiths Care cover, including the following:
- Items that have been lost
- Any loss of a single earring from a pair of earrings
- Minor denting or scratching caused by normal wear & tear
- Routine servicing and Battery changes due to general wear
- All Tag Connect smartwatches are exempt from Goldsmiths Care
Find out More About Your Cover - Insurance Product Information Document (IPID)
3 OR 5 YEAR CARE OPTIONS
Use our Goldsmiths Care calculator below for an easy way to calculate the cost of peace of mind for your precious luxury watch or jewellery piece. Enter the value of your purchase below to find out both the 3 year and 5 year insurance costs.
Value of Your Product
Cost of Cover
3 Year Cover
5 Year Cover
*Certain exclusions may apply. The maximum single piece value that Goldsmiths Care covers is £20,000.
SPEAK TO AN EXPERT
Goldsmiths Care can be arranged in any of our showrooms or online through the Virtual Boutique. In both cases, you will be looked after by one of our experts to give you complete peace of mind.
Opening hours: 9AM - 9PM (GMT), 7 days a week.
FAQ
When does my cover start?
As soon as the simple, one-off payment is complete, your purchase is covered immediately.
How long does the cover last?
Goldsmiths Care is available in either 3 or 5 year options. Both are simple, one-time payments and cover your purchase immediately.
Can I pay monthly for Goldsmiths Care?
Goldsmiths Care is only available as a one-time payment.
How do I make a claim?
To make a claim, simply visit your nearest Goldsmiths, Mappin & Webb or Watches of Switzerland showroom. Alternatively, you can make a claim by phone on 0116 282 1944 or via email at productcare@thewosgroup.com
If you are a victim of theft, please make sure to obtain a police report of the incident, whether at home or abroad.
Am I covered if my item is stolen while I'm abroad?
Your item is insured anywhere in the world during the period of cover, subject to the terms and conditions set out in your policy document. In the event of a theft, please make sure to obtain a police report of the incident.
Am I eligible for Goldsmiths Care?
To be eligible for Goldsmiths Care, you simply need to be over the age of 18, and residing permanently in the UK.
Are there any other restrictions I should know about?
The cost of repair or replacement cannot exceed the original purchase price (maximum liability amount) shown on your certificate.
When does the cover start and end?
Your policy start and end dates are confirmed in your certificate of insurance. Goldsmiths Care is available in either 3 or 5 year plans, both payable in in advance.
What are my obligations?
During the period of insurance – You should take care to avoid damage to your insured item. Having insurance does not mean you can take risks you would not normally take if your insured item was not insured
In the event of a claim – In the event of your insured item being damaged, you can notify a claim in store, during store opening hours. You will need to take your damaged item and policy document with you. In the event of your insured item being stolen, the theft should be reported to the police as soon as possible after discovery, and you should obtain a police report or a report with a crime reference number. You will need to provide the report with your claim. Hand in the police report or the report giving the crime reference number to your nearest store
In the event of a theft, how should I claim?
In the unfortunate event of a theft or robbery, it is crucial to obtain a police report of the incident, whether this is in the UK or abroad.
How do I cancel the contract?
The Watches of Switzerland Group, Product Care, Carlton Park, King Edward Avenue, Leicester LE19 0AL
and enclose your certificate of insurance for cancellation.
Or you can contact the Product Care Team:
By phone: 0116 282 1944
By email: productcare@thewosgroup.com
© 2024 Goldsmiths
Goldsmiths is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secure Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.
*Next day delivery available on most items. See product pages for more information.