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How was your visit?

How was your experience with us?

We understand that our customers do not make luxury purchases every day and that when such purchases are made, they often relate to special occasions or significant life events. With this in mind, we always strive to create and deliver the very best levels of customer experience within our industry - in fact more widely, providing a world-class service that befits the occasion is our passionate intention at all times.

At Goldsmiths, we always love to receive your feedback; both in terms of what we are doing really well and what, however small, we can do to make things even better.

Your Feedback

If you have visited one of our showrooms and provided permission to be contacted, you will receive a feedback survey invitation soon after by email. We would very much appreciate a few minutes of your time to complete the short set of questions and if possible, to provide some comments regarding your latest experience.

Emailing You Feedback

If you have not made a purchase or have not received the email invitation within seven days of your visit, you are very welcome to email our Customer Relations Team with your comments and suggestions. We always value such communication from our customers and would be delighted to hear from you. Please email customer.relations@thewosgroup.com

Complaints

We are sorry if we have fallen below expectations in any way. If you would like to make a formal complaint, please click here for more information: https://www.goldsmiths.co.uk/i/Here-to-help. From here, our Customer Relations Team will acknowledge your complaint within five working days and request contact from a member of Goldsmiths management.

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