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How was your visit?
How was your experience with us?
We understand that our clients do not make luxury purchases every day and that when such purchases are made, they often relate to special occasions or significant life events. With this in mind, we always strive to create and deliver the very best levels of client experience within our industry - in fact more widely, providing a world-class service that befits the occasion is our passionate intention at all times.
At Goldsmiths, we always love to receive your feedback; both in terms of what we are doing really well and what, however small, we can do to make things even better.
Your Feedback
If you have visited one of our showrooms and provided permission to be contacted, you will receive a feedback survey invitation soon after by email. We would very much appreciate a few minutes of your time to complete the short set of questions and if possible, to provide some comments regarding your latest experience.
Emailing You Feedback
If you have not made a purchase or have not received the email invitation within seven days of your visit, you are very welcome to email our Customer Relations Team with your comments and suggestions. We always value such communication from our clients and would be delighted to hear from you. Please email client.experience@thewosgroup.com
Complaints
We are sorry if we have fallen below expectations in any way. If you would like to make a formal complaint, please click here for more information. From here, our Client Experience Team will acknowledge your complaint within five working days and request contact from a member of Goldsmiths management.
© 2024 Goldsmiths
Goldsmiths is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secure Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.
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