Terms & Conditions

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Goldsmiths.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with current data protection laws. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

To view our privacy policy, please click here.

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Our gift cards expire 2 years after the last use. Only one gift card can be used per transaction online. The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.

Goldsmiths is unable to replace  the card if it is lost or stolen.

If Your Gift Card was purchased through a third party affiliate, please click here to see the terms and conditions for Corporate Gift Cards.

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
• Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.

All orders can be placed via our customer experience team who can be contacted on freephone 0800 085 8250 during the following times:

• Monday-Friday: 9:00am - 4:00pm
• Saturday - Sunday: Closed
• Bank holidays: 9:00am - 5:00pm

Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.

All orders received online at Goldsmiths are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Express Delivery, they will normally be delivered within 1-2 working days.

Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of despatch.

Delivery times stated are subject to order approval. Please visit our delivery page for complete information.

Sales of goods by the group are for personal use only and as such a VAT invoice will not be provided unless specifically requested.

If you have a business need to purchase items from us please contact our online team who will confirm if approval can be obtained for the sale. If approved, we will be able to issue a VAT invoice to the company acquiring the goods otherwise the VAT invoice will be in the name of the individual entering into the sale.

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.

If your parcel has not arrived within 5 working days from receipt of your dispatch email, please contact one of our team straightaway. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please contact one of our team immediately to allow us to investigate further. You need to contact us within 7 days of receiving your delivery and please retain all packaging.

Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation and any claim against us for the lost item will be rejected.

For all UK orders, placed before midday we will attempt to deliver your order within 3 working days. Large items may take up to a further 60 working hours to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.

Watches of Switzerland Company Limited and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Goldsmiths press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Watches of Switzerland Company Limited disclaims all such representations or warranties. In addition Watches of Switzerland Company Limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Watches of Switzerland Company Limited liability for matters which may not be excluded under any applicable national law.

Neither Watches of Switzerland Company Limited nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Watches of Switzerland Company Limited does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

The Watches of Switzerland Company Limited cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

For further information, please refer to our  Security policy

The following terms apply to all promotions unless otherwise specified

1. All offers exclude price matched items, exclusive items, "Smart/Connected Watches" and the following brands: Rolex, IWC, Cartier, Tudor, Bremont, Hublot, Breitling, Omega, TAG Heuer, Panerai, Patek Philippe, Piaget, Jaeger-LeCoultre, Vacheron Constantin, Grand Seiko, Seiko, Garmin, Gucci, Mappin & Webb, Zenith, Fope, Messika, Roberto Coin, DOXA, BIRKS, Vintage Jewellery, Susan Caplan, Pre-owned Watches, and Gift Cards unless specified otherwise. Additional exclusions may apply.
2. Offers apply to full price selected items only, while stocks last and are subject to availability.
3. Goldsmiths reserves the right to withdraw or amend this offer at any time.
4. No cash alternative can be offered.
5. Offers cannot be used in conjunction with any other promotion, promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, Paypal Credit, Claims Service Cards or Insurance Cards.
6. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
7. In store the discount will be applied when the valid in store discount code is presented to a member of staff at the till on valid products.
8. Goldsmiths reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
9. Only one discount can be used per single transaction.
10. Delivery is subject to stock/size availability and usually within 1-5 working days.
11. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.

The following terms & conditions apply to the Luxury Watch Gift with Purchase promotion:

1. This offer applies to all full priced watches over £2,000 excluding Rolex, Patek Philippe, Garmin and pre-owned models.
2. Any purchase of a watch over £2,000 or more will receive a luxury watch winder worth £269. See product page for details.
3. The gift with purchase is limited to one per watch.
4. There is no cash alternative.
5. The Watches of Switzerland Group reserves the right to withdraw this offer at any time.
6. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
7. Gift with purchase item will need to be returned along with the original qualifying purchases ordered when returning for a refund.
8. This offer is not available in conjunction with Claims Service Cards and Insurance Cards.
9. Limited availability whilst stocks last.
10. Offer available online only.
11. Free gift may change due to stock.
12. Cannot be used on sale items and cannot be used in conjunction with another promotion.

The following terms & conditions apply to the Luxury Jewellery Gift with Purchase promotion:

1. This offer applies to all full priced Jewellery over £1,000.
2. The gift with purchase is limited to one per jewellery piece (over £1,000), see product page for details.
3. There is no cash alternative.
4. The gift with purchase is limited to one per watch.
5. There is no cash alternative.
6. The Watches of Switzerland Group reserves the right to withdraw this offer at any time.
7. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
8. Gift with purchase item will need to be returned along with the original qualifying purchases ordered when returning for a refund.
9. This offer is not available in conjunction with Settlement e-Cards and Insurance Cards.
10. Limited availability whilst stocks last.
11. Offer available online and in-store.
12. Free gift may change due to stock.
13. Cannot be used on sale items and cannot be used in conjunction with another promotion.

The following terms & conditions apply to the Fope Jewellery promotion:

1. This offer applies to all full price FOPE jewellery only.
2. This offer is available online and in-store at Mappin & Webb and Goldsmiths up to midnight on 20th December 2020.
3. This promotion relates to FOPE jewellery products only and excludes all watch purchases.
4. No cash alternative can be offered.
5. The promotional code may only be used once per person and cannot be used in conjunction with any other promotion (including gift with purchase), discount offer (including Sale items), promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, Settlement e-cards or Insurance Cards.
6. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
7. In-store the discount will be applied when the valid email is presented to a member of staff at the till.
8. This promotion relates to FOPE jewellery products only and the Watches of Switzerland Company Limited reserves the right to cancel orders or cashback originating from a website for products not in the promotion such as watches.
9. Only one discount can be used per single transaction.
10. Delivery is subject to stock/size availability and usually within 1-5 working days.
11. Only one discount can be used per single transaction.
12. This offer is not available for any purchases made with Interest Free Credit.
13. Mappin & Webb and Goldsmiths are part of Watches of Switzerland Company Limited.

1. This offer applies when purchasing a full price Wedding Ring and therefore excludes all sale items and Mappin & Webb jewellery while stocks last and are subject to availability.
2. Offer cannot be used in conjunction with any other promotion, promotion code, products labelled as online only prices, cashback, discounts inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or Claims Service Cards.
3. This offer cannot be used in stores but can be used on Goldsmiths.co.uk for delivery to store via the click and collect facility.
4. No cash alternative can be offered.
5. Goldsmiths reserves the right to withdraw this offer at any time.
6. The discount code WEDDING20 should be entered on the checkout page.
7. Goldsmiths reserves the right to cancel orders originating from any other sources.
8. Only one discount can be used per single transaction.
9. Offer cannot be used in conjunction with a Gift Card that has been purchased via an affiliate or third party.

1. The offer applies to full price selected items only, while stocks last and are subject to availability.
2. The offer only applied to full price diamond jewellery including earrings, bracelets, necklaces and rings.
3. Offer cannot be used when purchasing sale products, Fope, Messika, D Colour or Mappin & Webb jewellery.
4. Goldsmiths reserves the right to withdraw this offer at any time.
5. No cash alternative can be offered.
6. The offer cannot be used in conjunction with any other promotion, promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, Claims Service Cards or Insurance Cards.
7. Goldsmiths reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
8. Only one discount can be used per single transaction.
9. Delivery is subject to stock/size availability and usually within 1-5 working days.
10. Offer cannot be used in conjunction with a Gift Card that has been purchased via an affiliate or third party.

1. Goldsmiths reserves the right to withdraw or amend this offer at any time.
2. All offers exclude price matched items, exclusive items, items marked "Online only" or "Online Price", "Price Matched", "Smart Watches", Rolex Watches, IWC Watches, Cartier Watches, Tudor Watches, Bremont Watches, Hublot Watches, Breitling watches, Garmin Watches, Omega Watches, TAG Heuer Watches, Panerai Watches, Patek Phillipe Watches, Piaget Watches, Jaeger-LeCoultre Watches, Vacheron Constantin Watches, Grand Seiko Watches, Gucci Watches and Jewellery, Mappin & Webb Jewellery, Zenith Watches, Fope Jewellery, Messika Jewellery, D colour Jewellery, DOXA Watches, BIRKS Jewellery, Vintage Jewellery, Susan Caplan Jewellery, Pre-owned Watches, and Gift Cards unless specified otherwise. Additional exclusions may apply.
3. This offer applies to full price selected items only, while stocks last and are subject to availability.
4. No cash alternative can be offered.
5. Offer cannot be used in conjunction with any other offer, promotion, promotion code, online only prices, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or Claims Service Cards.
6. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
7. This offer is only available to members of the Next Jump and partner organisations. The discount will be automatically applied to all qualifying products on the basket page when the discount code is entered. Goldsmiths reserves the right to cancel orders from non-members or originating from any other sources.
8. In store the discount will be applied when the valid in store discount code is presented to a member of staff at the till on valid products.
9. Only one discount can be used per single transaction.
10. Delivery is subject to stock/size availability and usually within 1-5 working days.
11. Offer cannot be used in conjunction with a Gift Card that has been purchased via an affiliate or third party.

1. Goldsmiths reserves the right to withdraw this offer at any time.
2. This offer excludes price matched items, exclusive items, items marked "Online only" or "Online Price", Rolex Watches, IWC Watches, TAG Heuer Watches, Cartier Watches, Tudor Watches, Bremont Watches, Hublot Watches, Breitling watches, Omega Watches, Zenith Watches, Fope Jewellery, D Colour Jewellery, Mappin & Webb jewellery, DOXA, BIRKS, Vintage Jewellery, Susan Caplan, Pre-Owned Watches, and Gift Cards. Additional exclusions may apply.
3. This offer applies to full price selected items only, while stocks last and are subject to availability.
4. No cash alternative can be offered.
5. Offer cannot be used in conjunction with any other offer, promotion, promotion code, online only prices, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or Claims Service Cards.
6. This offer is only available to members of the Reward Gateway and partner organisations. The discount will be automatically applied to all qualifying products on the basket page when the discount code is entered. Goldsmiths reserves the right to cancel orders from non-members or originating from any other sources.
7. Only one discount can be used per single transaction.
8. Delivery is subject to stock/size availability and usually within 1-5 working days

1. Goldsmiths reserves the right to withdraw this offer at any time.
2. This offer is available both online at Goldsmiths.co.uk and in Goldsmiths stores and only includes full priced items.
3. This offer excludes price matched items, exclusive items, items marked "Online only" or "Online Price", Rolex Watches, IWC Watches, TAG Heuer Watches, Cartier Watches, Tudor Watches, Bremont Watches, Garmin Watches, Hublot Watches, Breitling watches, Omega Watches, Zenith Watches, Fope Jewellery, D Colour Jewellery, Mappin & Webb jewellery, Gucci Watches & Jewellery, DOXA Watches, BIRKS Jewellery, Vintage Jewellery, Susan Caplan Jewellery, Pre-owned Watches, and gift cards. Additional exclusions may apply.
4. This offer applies to full price selected items only, while stocks last and are subject to availability.
5. No cash alternative can be offered.
6. Offer cannot be used in conjunction with any other offer, promotion, promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or Claims Service Cards.
7. Online the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
8. In store the discount will be applied when the valid in store discount code is presented to a member of staff at the till on valid products.
9. Goldsmiths reserves the right to cancel orders originating from a website for which the discount code wasn’t officially intended.
10. Only one discount can be used per single transaction.
11. Delivery is subject to stock/size availability and usually within 1-5 working days.
12. Offer cannot be used in conjunction with a Gift Card that has been purchased via an affiliate or third party.

1. Cashback is only available for items purchased online.
2. Cashback is not available on items purchased with finance unless specified otherwise.
3. Cashback will not be paid for purchases made by Claims Service Cards/Insurance Cards, Gift Cards or Tesco Clubcard Reward Tokens, preowned products, TAG Connected watches, Smartwatches, IWC watches, Cartier and Fope products.
4. Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, preowned products, or with any other discounts such as staff or student discounts.
5. Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charge.
6. Cashback rates are subject to change and can be withdrawn at any time.
7. Please also see the standard terms and conditions for purchase.

The following terms & conditions apply to the Montblanc Goodwood Festival promotion:

1. This offer applies to all Montblanc full priced watches.
2. The gift with purchase is limited to one per watch.
3. Promotion start date – 2nd June 2021 and will end on 2nd July 2021.
4. This promotion is only available in the United Kingdom.
5. With every purchase of a watch up to £3000, you will receive complimentary Goodwood Festival tickets.
6. With every purchase of a watch above £3000, you will receive entry tickets and a F&B package at Sponsors Enclosure.
7. With every purchase of a watch £10,000 and over, you will receive entry tickets, chauffeur pick up and drop off, nights stay and a VIP dinner with Head of Watch Division.
8. Gift with purchase item will be sent separately to the watch.
9. There is no cash alternative.
10. The Watches of Switzerland Group reserves the right to withdraw this offer at any time.
11. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
12. Gift with purchase item will need to be returned along with the original qualifying purchases ordered when returning for a refund.
13. This offer is not available in conjunction with Settlement e-Cards and Insurance Cards.
14. Limited ticket availability whilst stocks last.
15. Offer available online only.
16. Offer cannot be used in conjunction with any other offer or promotion code. This will only qualify for full priced items.

1. The gift with purchase is limited to one Candle per transaction.
2. There is no cash alternative for this gift.
3. Mappin and Webb and Goldsmiths reserves the right to withdraw this offer at any time.
4. Offer available at all Mappin and Webb and Goldsmiths showrooms that are Roberto Coin stockists.
5. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
6. If a refund is requested, the Candle would need to be returned for a refund.
7. Gift with purchase Candle will need to be returned along with the original qualifying purchase ordered when returning for a refund.
8. Offer available whilst stocks last.
9. This offer does not affect your statutory rights qualifying purchases ordered when returning for a refund.
10. This offer is valid from 1st December 2020 til stocks last.

1. This offer applies to the whole of the Fope range.
2. The gift with purchase is limited to one Scarf per transaction.
3. There is not cash alternative for this gift.
4. Mappin and Webb and Goldsmiths reserves the right to withdraw this offer at any time.
5. Offer available at all Mappin and Webb and Goldsmiths showrooms that are Fope stockists.
6. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
7. If a refund is requested, the Scarf would need to be returned for a refund.
8. Gift with purchase Scarf will need to be returned along with the original qualifying purchase ordered when returning for a refund.
9. Offer available whilst stocks last.
10. This offer does not affect your statutory rights qualifying purchases ordered when returning for a refund.
11. This offer is valid from Monday 22nd October 2018 til stocks last.

1. This offer applies to the whole of the Birks range.
2. The gift with purchase is limited to one Pendant per transaction.
3. There is not cash alternative for this gift.
4. Mappin and Webb and Goldsmiths reserves the right to withdraw this offer at any time.
5. Offer available at all Mappin and Webb and Goldsmiths showrooms that are Birks stockists.
6. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
7. If a refund is requested, Gift with purchase pendant will need to be returned along with the original qualifying purchase ordered when returning for a refund.
8. Offer available whilst stocks last.
9. This offer does not affect your statutory rights qualifying purchases ordered when returning for a refund.
10. This offer is valid from Monday 19th October 2019 till stocks last.