The terms and conditions for use of the Goldsmiths website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Online Shopping
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.
Customer Experience
Our customer experience team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.
Our customer experience team can be contacted on freephone 0800 849 5051 during the following times:
- Monday-Friday: 9:00am - 5:00pm
- Saturday - Sunday: Closed
- Bank holidays: 9:00am - 5:00pm
Alternatively you can email us at webenquires@goldsmiths.co.uk.
Contact Details
Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.
Orders
Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
- Your order not passing our verification checks.
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.
Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.
We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.
All orders can be placed via our customer experience team who can be contacted on freephone 0800 849 5051 during the following times:
- Monday-Friday: 9:00am - 5:00pm
- Saturday - Sunday: Closed
- Bank holidays: 9:00am - 5:00pm
Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.
Tracking Orders
If you have selected a residential or business address for delivery, once you have received your order confirmation your delivery will be due the following day (excluding Sundays).
If your order has not been received within the agreed times (see your despatch note for confirmation of this) then you will be able to contact our insured courier service, Secure Mail Service on 0844 2773313 to track your order.
For Click & Collect deliveries you will be able to contact your chosen showroom directly, or, alternatively, you may wish to contact our customer experience team on freephone 0800 849 5051 during the following times:
- Monday-Friday: 9:00am - 5:00pm
- Saturday - Sunday: Closed
- Bank holidays: 9:00am - 5:00pm
Expected Arrival of Deliveries
All orders received online at Goldsmiths are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Express Delivery, they will normally be delivered within 1-2 working days.
Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of despatch.
Delivery times stated are subject to order approval. Please visit our delivery page for complete information.
Delivery Address
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.
If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged. Please note, orders paid using Interest Free Credit must be delivered to the same address as the billing address used to pay the deposit.
Lost Packages
Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Goldsmiths.
Credit/Debit Card Payment
We will contact your payment card company for authorisation when you place your order. Your payment card will then be debited when we pick your order for despatch. We accept the following cards for payment: American Express, Mastercard and Visa. The total amount you pay is unaffected, regardless of the payment method used.
We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.
Pre-Paid Credit and Debit Cards
These cards are not able to be used on our website. If you use a pre-paid card to pay for an order, the money will be taken from the balance and can take up to 5 days to be returned to the available balance of the card.
Validation Checks
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Goldsmiths.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Interest Free Credit
Interest Free Credit applications can be made on full priced items, excluding Gift Cards and sale items. Interest Free Credit cannot be used in conjunction with any other offer, including the use of promotional codes. Please click here for full terms and conditions for Interest Free Credit. These terms and conditions do not affect your statutory rights.
Gift Cards
Our gift cards expire 2 years after the last use. Only one gift card can be used per transaction online. The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.
Goldsmiths is unable to replace the card if it is lost or stolen.
If Your Gift Card was purchased through a third party affiliate, please click here to see the terms and conditions for Corporate Gift Cards.
Prices and Charges
We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:
- Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and despatch the product.
- Actual price higher than price shown at time of ordering - we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
- All prices shown on the website are inclusive of VAT.
- All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.
UK VAT & The Channel Islands
As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.
Sale
- This offer is available for a limited period only.
- This offer is available online only.
- This offer applies to selected items only, while stocks last and are subject to availability.
- No cash alternative can be offered.
- Sale items may not be sent in their original packaging - this is reflected in the sale price.
- Goldsmiths reserves the right to withdraw this offer at any time.
- Offer cannot be used in conjunction with any other offer, promotion, promotion code or discount inclusive of Tesco Clubcard Reward Tokens, Interest Free Credit or with an Insurance Card. If, however, the product is part of our replacement option, then please contact our customer services team on 0800 849 5051 and the product can be put through but at the full retail price.
- Only one discount can be used per single transaction.
- Delivery is subject to stock/size availability and usually within 1-5 working days.
- All items have been available to consumers at the normal retail price for at least 28 consecutive days in the last six months online or in other Goldsmiths showrooms with the exception of our TAG Promotional Watches and selected Diamond Rings which have been on sale at the higher price for 5 Days - details on request.
Sale Items
All sale items displayed have been on sale at a higher price for at least 28 consecutive days within the last 6 months; either on the Goldsmiths website or in any other Goldsmiths showroom.
The Goldsmiths website does offer an alternative selection of discounted items to our showrooms. The pricing of items on the Goldsmiths website is independent of other Goldsmiths showrooms.
Any items sold on the Goldsmiths website at discounted prices cannot be bought at the discounted price in another Goldsmiths showroom. The sale online is an offer only available online. This does not affect your statutory rights.
Sale items cannot be purchased in conjunction with any other offer or discount code. This does not affect your statutory rights.
Online Only Prices
- This offer is available for a limited period only.
- This offer is available online only.
- This offer applies to selected items only, while stocks last and are subject to availability.
- No cash alternative can be offered.
- Goldsmiths reserves the right to alter the selling price or withdraw this offer at any time.
- Offer cannot be used in conjunction with any other offer, promotion, Tesco Vouchers, Interest Free Credit or with an Insurance Card. If, however, this product is part of our replacement option, then please contact our customer services team on 0800 849 5051 and the product can be put through but at the full retail price.
- Delivery is usually within 1-5 working days.
For discount code terms of use please refer to our Discounts Terms of Use.
Message Card and Gift Wrapping
At Goldsmiths we offer a luxury gift wrapping service. Our standard packaging for Jewellery under £150 will be sent in a pouch anything over £150 will be in our luxury boxes. Those that are gift wrapped will be hand wrapped in our luxury gold wrapping paper with a gift tag printed with your message. This service may be withdrawn at any time.
Guarantee
Should you have any cause for complaint, you should return the item to:
GSW,
Aurum House,
2 Elland Road,
Braunstone,
Leicester,
LE3 1TT.
Alternatively you can email us at webenquiries@goldsmiths.co.uk. You will need to include a copy of the guarantee and receipt. Goldsmiths will then implement full remedial work at no expense to you.
The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. The guarantee does not cover branded products. Neither does the guarantee cover any watches. This does not affect your statutory rights. The guarantee is not transferable and does not affect your statutory rights.
For further information please email us, alternatively our customer experience team can be contacted on freephone 0800 849 5051
- Monday-Friday: 9:00am - 5:00pm
- Saturday - Sunday: Closed
- Bank holidays: 9:00am - 5:00pm
Availability
All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.
Website Errors
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.
We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Copyright Trade Marks and Site Content
Watches of Switzerland Company Limited and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.
You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Goldsmiths press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.
Disclaimers
This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Watches of Switzerland Company Limited disclaims all such representations or warranties. In addition Watches of Switzerland Company Limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Watches of Switzerland Company Limited liability for matters which may not be excluded under any applicable national law.
Neither Watches of Switzerland Company Limited nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Watches of Switzerland Company Limited does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.
The Watches of Switzerland Company Limited cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
Security
For further information, please refer to our Security policy
Watches Gift With Purchase Promotion
The following terms & conditions apply to the Luxury Watch Gift with Purchase promotion:
- This offer applies to all full priced watches over £2,000 excluding Rolex, Patek Philippe and pre-owned models.
- Any purchase of a watch over £2,000 or more will receive a luxury watch winder worth £239. See product page for details.
- The gift with purchase is limited to one per watch.
- There is no cash alternative.
- The Watches of Switzerland Group reserves the right to withdraw this offer at any time.
- Refund of original qualifying purchases is available within our normal Refund terms and conditions.
- Gift with purchase item will need to be returned along with the original qualifying purchases ordered when returning for a refund.
- This offer is not available in conjunction with Settlement e-Cards and Insurance Cards.
- Limited availability whilst stocks last.
- Offer available online only.
- Free gift may change due to stock.
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