Get in Touch

Order Related & General Online Enquiries

For order related and general online enquiries, our client support team can be contacted by the below methods.

Live Help Service

Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.

Live Chat hours are: 9:00am - 6:00pm, 7 days a week.*

*Subject to team member availability.

Phone

Post

Email

Please use the form below to send us your query. We aim to respond within 5 days. If you're trying to contact a showroom, you can use the form provided on the specific showroom's page. You can find your nearest showroom here.

Full Name Email Address

Reason for Enquiry Phone Number

Your Message

Showroom Enquiries

If you would like to contact one of our showrooms, please use our showroom finder to locate and select your desired showroom. Use the enquiry form on the showroom page to contact them directly. Please allow up to 5 days for a response.

General Feedback

If you would like to provide us with general feedback in relation to a recent visit to one of our showroom’s, please email client.experience@thewosgroup.com. For any feedback or queries relating to an online order or experience, please email enquiries@goldsmiths.co.uk

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.

Complaints Policy

For any complaints regarding your experience with us, please refer to our Complaints Policy page for full details on how to proceed.

Press & Media Enquiries

Click here for press & media enquiries.