We use a trackable delivery service and in most cases, a signature will be required on delivery. Why? Because we know your order is important to you. When you receive your shipping email, you know your order is on its way. We won't deliver to your next door neighbour if you're out and we won't leave it near your door either. To keep your order safe we'll deliver to your delivery address only.
Please be aware that for jewellery orders with a value of £100 or less, a signature may not be required. For your convenience, our courier will post your order through your letterbox, size permitting.
The delivery estimates displayed below and on product pages exclude bank holidays. Please note we dispatch goods from our Distribution Centre 5 days a week Monday to Friday.
Order Tracking Number
Our couriers will provide you with your tracking number by email from 6pm once your order has been collected from our distribution center.
Bank Holiday Deliveries
During Bank Holiday weekends we have a limited collection & delivery service, however our normal services resume on Tuesdays for delivery on Wednesday onwards. Example: Orders place after 3pm Friday will be delivered Wednesday the following week. We apologise for any inconvenience this may cause. Please call our customer experience team on 0800 849 5051 should you wish to discuss your specific order.
Standard delivery - FREE
Our standard delivery service is free regardless of how much you spend and you will normally receive your order within 1-3 working days. We deliver Monday to Saturday.
Jewellery orders of £100 or less and deliveries to South West England, Scotland, Highlands & Northern Ireland may extend to 6pm.
Orders with a weekend dispatch will be delivered in 2 working days.
Gift Card orders placed after 3pm will be delivered to UK mainland addresses within 2 working days.
Express delivery - FREE
If you can't wait to receive your order, why not use our express delivery service?
Express delivery is our fastest delivery service, and is available on all items that are in stock and ordered before 3pm. You are shown during the checkout whether this option is available for your order. If selected, we'll send your order as a priority so you receive it the next day (excluding Sundays). Orders received after 3pm Monday to Friday may be delivered the following day, but this cannot be guaranteed.
Deliveries to South West England, Scottish Highlands & Northern Ireland are not guaranteed to be delivered next day. Deliveries to non UK mainland addresses may be extended by 1 day.
Please see each product page for the availability of express delivery and standard delivery estimates.
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from Goldsmiths.