Contact Us

We value your feedback and would love to hear from you.

All store related comments will be forwarded to the relevant store who appreciates all feedback you can offer.

We aim to provide you with world class customer service at all times. We would like to know if we have not done so and take such matters very seriously.

We aim to acknowledge your comments within 2 working days and will strive to respond to you speedily. Please click here to email us.

To help us locate your original purchase, please provide us with as much of the following information as you can:

Your name and address at the time of the purchase
A description of the item purchased
Your method of payment when making the purchase
The location of the store you made the purchase from
An approximate date that the purchase was made

To email us, please click here.

Tesco Clubcard reward tokens can be used to purchase full priced items in our High Street stores (excluding Jersey)

The facility to use Tesco Reward Tokens as a payment method on Goldsmiths.co.uk will be withdrawn from Tuesday 10th April 2012. We apologise for any inconvenience this may cause

All orders using Tesco Clubcard Reward Tokens placed prior to Tuesday 10th April 2012 on the Goldsmiths.co.uk website will be processed and fulfilled provided that the relevant Vouchers are received within a maximum of 7 working days after receipt of the order.

Any orders placed where vouchers have not been received within these timescales will automatically be cancelled.

For more information on how to convert Tesco Vouchers to Clubcard Reward Tokens, please click here.

To find your nearest Goldsmiths store please click here.

Terms & Conditions

• For a limited period the minimum spend of £200 has been removed, we reserve the right to withdraw this offer at any time.

• More than one item can be purchase in one transaction.

• Tesco Clubcard Rewards Tokens can only be used for full/retail price items or in our High Street stores (excludes Jersey and Goldsmiths.co.uk)

• Tesco Clubcard Reward Tokens cannot be used in conjunction with any other offer, promotion or discount, on sale items, for the purchase of gift cards or in conjunction with interest free credit or for purchases made through ‘cashback’ or reward websites.

• Tesco Clubcard Rewards Tokens can be used as full or part payment. You can use more than one Tesco Clubcard Rewards Token, but no change will be given if the value of Tokens exceeds the total value spent.

• Tesco Clubcard Rewards Tokens can be topped up with cash or debit/credit cards only (cash payment only in stores).

• Purchases using Tesco Clubcard Rewards Tokens can only be redeemed by the card holder (whose name is printed on the tokens) i.e. they may not be given as gifts or combined with someone else’s Tesco Clubcard Rewards Tokens on a single purchase.

• Tesco Clubcard Reward Token(s) can not be used in part payment with any insurance card(s).

• Tesco Clubcard Reward Token(s) can not be used for the purchase of pre-owned watches.

• THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

Repairs are managed by our stores, if we may kindly ask you to contact the store that has your item.
If possible, please include you repair reference number, name, address and telephone number.
If you do not have this to hand your name and contact details will be sufficient.
To select your Goldsmiths store that has your repair please click here.

We have a great, easy to use store locator available on our website where you will be able to search by name or postcode for your nearest stores.

The individual store contact information is available for you and you will be able to request an appointment if you wish, or, give them a call on the number provided.

Please click the following link to be directed to our store locator.

Once we have received your order we aim to despatch all orders as soon as possible.

Dependant on individual item availability we may be able to despatch your order the same day if the order is placed before 3pm and passes our online security checks.

Where there is a delay in despatching your order, or, if we require additional information to complete our online security checks, the Customer Experience team will either call you or email you with an update.

When you place your order we will send an email to you as confirmation of your order. Once your order has been despatched we will also send you a despatch confirmation email so you are informed when to expect delivery.

If you would like to find out further details regarding the delivery of your order, please contact us on 0845 604 2320 and a member of our team will be happy to assist you.

When attempting to place an IFC order online, initially the deposit value will be pre authorised by your bank.

If an application is declined, we will send immediate, electronic notification to your bank advising the pre authorised pending funds are to be cancelled.

Depending on your bank / card issuer, the pending funds may take between 3 - 5 working days to appear within your available balance.

Please allow up to 5 working days, starting from the next full working day in order to see the fund availability.

If you would like speak with us please contact us 0845 604 2320.

We are currently working hard to fix a technical issue that can occur when insurance cards or gift cards are being used as part payment with a credit or debit card.

Often, when attempting to place the order you are not moved on from the checkout page.

We are very sorry the error is occurring and for the inconvenience this may have caused you.

Should you experience this issue, may kindly ask you to call our customer experience team on the 0845 604 2320 and a member of our team will be happy to place an order on your behalf.

Whilst we aim to send you interesting emails, we appreciate customers needs change. To be removed from our mailing list, please provide us with your name, address and email address. We will unsubscribe you from all future mailing lists. Please click here to unsubscribe your details.

You can re-subscribe at any time if you change your mind.

At Goldsmiths.co.uk we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.

A refund can be requested within 14 days of despatch and an exchange within 30 days of despatch.

To find out more information regarding our returns policy, please click here.

Once you have placed your order our online team will begin the online process to despatch your order.

If you wish to cancel or change your order details, please call us as early as possible to discuss your requirements with our online team.

We will make every effort to action your request if your order has not been despatched already.

To contact us please call 0845 604 2320.