How Was Your Visit?
Do we measure up?
There are plenty of jewellers on the high street, but we aim to stand out from the crowd by giving you a memorable and unique experience in every one of our showrooms. So whether you’re treating yourself to a little weekend sparkle or shopping for that all-important engagement ring, we’re passionate about delivering a world-class customer experience from the moment you walk through our doors.
The best measure of our success is you. We love to hear your feedback, to find out if we’ve exceeded or fallen short of your expectations. Your opinion is really important and will help us to constantly improve our level of service. So if you’ve been delighted or disappointed at Goldsmiths, we want to know about it.
Your feedback: Our gift
Submitting your feedback is easy. Just complete our short online questionnaire and tell us about your experience at Goldsmiths. Don’t worry, it’ll only take five minutes of your time, and to say thank you, you’ll be entered into our monthly draw to win a £500 Goldsmiths Gift Card.
If you were given an invite card at the showroom, please be sure to enter the location code printed on the reverse. Otherwise, just click ‘don’t have an invite card’ to get started.
We listen and learn
We strive to give you the best customer experience on the high street. But if something’s gone wrong and you would like to discuss your feedback in more detail, simply check 'I would like to be contacted' at the end of the survey, or contact us by email. In either case, we’ll aim to get back to you within one business day.
So how is your feedback used? Each month we collate the results of our customer survey and send it directly to our showrooms. This ensures that Showroom Managers receive all your comments and can congratulate team members who are providing excellent customer service.
Because of this, you can be sure that your feedback will be used to make a positive difference at Goldsmiths.
For your chance to win a £500 Goldsmiths Gift Card submit your customer feedback.